These Terms and Conditions govern your use of the services provided by MONDIAL.PELLET OÜ we including the purchase of our products such as pellets, briquettes, firewood, kindling, biomass, litter, and pallets. By accessing our website or purchasing products from us, you agree to these Terms and Conditions. Please read them carefully.
General Terms
By placing an order with MONDIAL.PELLET OÜ, you confirm that you are legally capable of entering into binding contracts and that the information you provide is accurate and complete.
Products and Services:
- All products are subject to availability. If an item is out of stock or unavailable, we will notify you and offer alternatives where applicable.
- We reserve the right to modify, update, or discontinue any product or service without prior notice.
Pricing:
- Prices are listed on our website or provided in a formal quotation and are inclusive of applicable taxes unless stated otherwise.
- Prices are subject to change without notice, but once an order is confirmed, the price is fixed for that transaction.
Orders and Payments
Placing an Order:
- Orders can be placed via our website, email, or phone. You are responsible for providing accurate information, including shipping and billing details, when placing an order.
- All orders are subject to acceptance and availability.
Order Confirmation:
- After placing an order, you will receive an order confirmation via email. This does not signify acceptance of your order; it only confirms that we have received it. We reserve the right to decline or cancel any order for any reason.
Payment Methods:
- Payments can be made using a variety of methods, including credit/debit cards, bank transfers, and other available payment options. Full payment must be received before we process and ship your order.
- All payments are processed securely, and we do not store your payment information unless explicitly authorized by you.
Shipping and Delivery
Shipping:
- We ship to the address provided at checkout. Please ensure the shipping information is accurate, as we are not responsible for delivery errors caused by incorrect details.
- Shipping times vary based on your location and the products ordered. Estimated delivery times will be provided in your order confirmation.
Shipping Costs:
- Shipping fees are calculated based on the destination, size of the order, and selected shipping method.
Delivery Issues:
- If your product is delayed, lost, or damaged during transit, please notify us immediately. We will work with our shipping partners to resolve the issue.
Returns, Refunds, and Cancellations
For details on returns, refunds, and cancellations, please refer to our Refund and Returns Policy.
Warranties and Limitation of Liability
Product Warranties:
- We warrant that our products will meet the specifications provided at the time of purchase. However, due to the natural characteristics of wood and biomass products, variations in color, texture, or appearance may occur.
Limitation of Liability:
- To the maximum extent permitted by law, MONDIAL.PELLET OÜ will not be liable for any damages arising from the use or inability to use our products or services, including direct, indirect, incidental, or consequential damages.
- Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the products purchased from us.
Intellectual Property Rights
All content on our website, including text, images, logos, and product descriptions, is the property of MONDIAL.PELLET OÜ or its licensors. You are not permitted to reproduce, modify, or distribute any content without prior written permission.
Data Protection and Privacy
We are committed to protecting your personal information. Any data collected through your use of our website or services is governed by our Privacy Policy. By using our website or purchasing our products, you consent to the collection and use of your personal data as outlined in the policy.
Force Majeure
We are not liable for any failure to fulfill our obligations under these Terms and Conditions due to events beyond our control, such as natural disasters, strikes, wars, or government actions.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Estonia without regard to conflict of laws principles. Any disputes arising from or related to these terms shall be resolved through amicable negotiation. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts of Tallinn
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website with the updated effective date. By continuing to use our services after changes are made, you accept the revised Terms and Conditions.
If you have any questions or concerns about these Terms and Conditions, please contact us