At MONDIAL.PELLET OÜ, we are committed to ensuring customer satisfaction with our products, including pellets, briquettes, firewood, kindling, biomass, litter, and pallets. If you are not completely satisfied with your purchase or have encountered issues with the products, this Refund and Returns Policy outlines your rights and the steps to return products or request a refund.
Returns
If you wish to return a product, the following conditions must be met:
Eligibility for Returns:
- Products must be returned within 14 days from the date of receipt.
- The products must be unused, in their original packaging, and in the same condition as when you received them.
Non-returnable Products:
To return a product, follow these steps:
Contact Us:
Contact us within 14 days of receiving the product. Include your order number and a brief explanation of the return request.
Return Authorization:
After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and return instructions. Products cannot be returned without an RMA number.
Return Shipping:
The customer is responsible for the cost of return shipping unless the product is defective or incorrect. Ensure the product is well-packaged for return to avoid damage in transit. We recommend using a trackable shipping service to ensure delivery.
Inspection:
Once we receive your returned product, we will inspect it to verify it meets the return conditions. If the product does not meet the criteria, we may reject the return.