MONDIAL.PELLET OÜ we are committed to protecting the privacy and security of our customers and website users. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us or purchase our products, such as pellets, briquettes, firewood, kindling, biomass, litter, and pallets.
Information We Collect
We collect and store personal information to provide and improve our services. The types of information we may collect include:
- Personal Identification Information: Name, address, email address, phone number, company name, and VAT number (if applicable).
- Payment Information: Payment card details, bank account information, and other necessary payment-related data.
- Order and Transaction Data: Order details, purchase history, shipping information, and product preferences.
- Technical Information: IP address, browser type, device data, and website interaction logs for analytics and site improvement.
- Communication Preferences: Preferences for receiving promotional material or newsletters.
How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfillment: To process your orders, manage payments, deliver products, and communicate order status.
- Customer Support: To respond to your inquiries, handle complaints, and provide technical support.
- Marketing and Promotions: To send you updates, promotions, and news about our products, provided you have opted to receive such communication.
- Site Improvement: To enhance the performance of our website and analyze customer behaviors to improve our services.
- Legal Compliance: To comply with applicable laws and regulations, including fraud prevention and legal claims.
Sharing Your Information
We only share your personal information when necessary for business operations or when legally required:
- Service Providers: We may share your information with trusted service providers, such as payment processors, shipping companies, and IT support, to facilitate transactions.
- Legal Obligations: If required by law, we may disclose your information to regulatory authorities or as part of legal processes.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to a third party.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including meeting legal, accounting, or reporting obligations. When no longer needed, your information will be securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal data, subject to legal obligations.
- Opt-out: You can opt-out of marketing communications at any time by following the instructions in the email or contacting us.
- Data Portability: You can request that your data be provided to you or another service provider in a structured, machine-readable format.
To exercise these rights, please contact us using the details provided below.
Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online service can be completely secure, and we cannot guarantee the absolute security of your information. Where your data is sent
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the effective date. We encourage you to review this policy regularly.